Clinical Outcomes
& Quality Measures
Industry standards that meet
the unique needs of patients
Highlights & Performance
ARJ's Outcomes Initiatives program provides insight on how we deliver data-driven expertise in specialty pharmacy, infusion care, and complex therapies nationwide.
Areas of focus:
- Therapy-specific services and programs
- Specialty pharmacy dispensing practices
- Performance management and processes
- Patient resources and provider support
ARJ exceeds national industry benchmarks by nearly 20 percent.
ARJ Performance Improvement Program, 2019
National Community Pharmacists Association
Competency in managing infusion-related
encounters
ARJ Performance Improvement Program, 2019
ARJ exceeds the national average by 5 percent in infusion-related events that would otherwise require emergency care.
ARJ nurses provide appropriate clinical intervention to reduce and reverse drug reactions in patients’ homes.
ARJ Performance Improvement Program, 2019
National Institute of Health
We outrank over 400 healthcare organizations in patient medication-management programs.
ARJ scored 96 percent in patient medication accuracy—above the national average for home infusion.
Quality Satisfaction
Every day our clinicians provide a personalized approach throughout the patient journey, including resources, nursing care, and medication shipment.
ARJ scores 97 percent nationwide in patient satisfaction and ranks among the top 10 percent in home infusion.
Patients rate our pharmacists with 97 percent satisfaction in explaining medication, treatment, and side effects.
Patients report 95% improvement in quality of life.
Our patients rank ARJ's in-home nurses' clinical knowledge, friendliness, and concern for comfort at 95 percent.
ARJ has received 97 percent satisfaction nationwide in customer service, clinical care, and patient management for four consecutive years.
ARJ Referral Satisfaction Program Survey, 2019