Message for Patients and Visitors
The rise of novel coronavirus (COVID-19) is a global, national, and local concern. The World Health Organization (WHO) has recently classified COVID-19 as a pandemic based on the spread of the infection. We want to assure our patients and visitors that your health and safety is our top priority. As such, we follow Centers for Disease Control and Prevention (CDC) guidelines and recommendations for preventing the spread of all infectious diseases, including COVID-19.
At ARJ Infusion Services, we always strive to ensure our services are provided in a clean and safe environment. Our staff is trained regarding proper infection-control practices for all pharmacy dispensing and nursing visit activities, including handwashing, appropriate personal protective equipment (PPE) use, and proper cleaning and disinfecting processes. All clinical staff receive routine infection-control education and have received additional education and training on COVID-19.
We are closely monitoring the COVID-19 situation and implementing measures to better protect the health of everyone we serve. These measures include:
- Daily meetings to ensure close monitoring of guidance from local, state, and federal health officials, including the CDC.
- Preparing alternative staffing plans to ensure as many of our facility’s staff are available as possible and increasing our abilities for remote telehealth services.
- Working with health officials and suppliers to ensure the appropriate type and amount of protective personal equipment to care for patients and protect our staff.
- Implemented patient screening and triage procedures for early identification of patients with possible symptoms of COVID-19, and appropriate response steps to quickly and safety isolate patients away from others.
- Assessment of our cleaning and disinfectant protocols to ensure ongoing compliance with CDC recommendations, including use of certain cleaning agents and more frequent cleaning of patient care areas and equipment.
- Restricted travel for certain employees.
- Periodic drills to address these types of scenarios as part of our standard emergency preparedness activities.
How can I protect myself and others from COVID-19?
It’s important with COVID-19—and any respiratory illness that might be circulating, including the flu—to follow common-sense measures to reduce chances of being exposed to illness. The CDC recommends:
- Washing your hands with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after sneezing, coughing, or blowing your nose. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available
- Avoiding close contact (i.e., within six feet) with people who are ill
- Avoiding touching your face—including eyes, nose, and mouth—with unwashed hands
- Staying home when sick
- Avoiding handshakes
- Exercising respiratory etiquette, including covering coughs or sneezes with a tissue and then throwing the tissue in the trash
- Regularly cleaning and disinfecting frequently touched objects and surfaces
- Wearing a face mask when you are sick and around other people and before you enter a healthcare provider’s office
Please note that the CDC does not recommend people who are well wear face masks to prevent exposure to COVID-19 or other respiratory diseases. Masks should be worn by people who show signs of the disease so they can prevent the spread of the disease to others.
What happens if you have symptoms consistent with COVID-19?
To protect the health and safety of you and our staff, we will assess at the time of scheduling your appointment or when you arrive at our facility or our nurse arrives in your home whether you are exhibiting symptoms of COVID-19 or have one of the risk factors associated with COVID-19.
Symptoms of COVID-19 include fever, cough, and shortness of breath/difficulty breathing. Risk factors include travel within 14 days of the start of symptoms to any of the countries or locations on the CDC travel restriction list, contact within 14 days of the start of symptoms with someone who has been diagnosed with COVID-19, or visiting a healthcare facility in the 14 days prior to onset of symptoms where patients with hospital-associated COVID-19 have been reported.
Based on our assessment of your condition and the above risk factors, we may take one or more of the following actions:
- We will ask you to allow us to work with you and your physician to reschedule any non-urgent appointment for infusion treatment to a later date. We will not enforce any penalties for cancellations or missed appointments related to respiratory illness.
- For those patients exhibiting any symptoms of fever or respiratory illness we ask that you notify ARJ as soon as possible to reschedule your appointment. For patients whose appointments cannot be rescheduled, we will ask that you still call prior to your scheduled infusion time to ensure appropriate preparation can occur.
- For your comfort and for the safety of other patients, we will ensure you are not in close proximity to anyone suspected of or known to be infected with COVID-19.
Read a message from ARJ CEO Andy Copeland regarding novel coronavirus (COVID-19) »