1. Choose your healthcare providers and communicate with those providers.
2. Be fully informed in advance of the care and treatment to be provided, including any changes in your care or treatment.
3. Be informed of Mental Health Directives, Advance Directives, Do Not Resuscitate (DNR) orders, and the availability of Durable Power of Attorney.
4. Have your person and property treated with dignity, consideration, respect, and privacy by all ARJ employees.
5. Receive information prior to receiving care regarding ARJ’s policies, procedures, and charges, as well as your eligibility for insurance reimbursement and responsibility for any costs not covered by Medicare, Medicaid, or other insurance programs.
6. Be informed of any changes in coverage or charges for which you may be liable for within 30 days of ARJ becoming aware of such change.
7. Receive appropriate and professional quality healthcare services without discrimination due to race, creed, color, religion, sex, national origin, sexual preference, handicap, or age.
8. Know the name and qualifications of all ARJ employees who provide healthcare services to you.
9. Have ARJ staff communicate in a language or form that you or your family can understand.
10. Privacy and confidentiality of all records, communications, and personal information.
11. Obtain your medical records upon written request, unless such review is medically contraindicated in the record by the physician.
12. Voice complaints regarding your care or lack of respect for your property without being subject to discrimination or reprisal. Complaints may be made by you or your family and will be investigated and have documented resolution. You or your family will be informed of the outcome of your complaint.
13. Voice complaints about ARJ by contacting: Community Health Accreditation Program (800-656-9656); Kansas (800-842-0078); Missouri (800-392-0210); Nebraska (800-652-1999); Illinois (800-252-4343); or Iowa (800-362-2178).
14. Request pertinent information about your condition and treatment to allow you to give informed consent. This includes diagnosis, prognosis, and treatment including alternatives to care and risks involved in a language readily understood.
15. Participate in the development of your plan of care and receive appropriate instruction and education regarding the plan, as well as discuss in advance problems or changes in your plan of care before the change is made.
16. Accept or refuse treatment to the extent permitted by law and to be informed of the possible health consequences of such action.
17. Participate in discussions concerning ethical issues related to care.
18. Be informed of any experimental treatment or research, and to give voluntary informed consent.
19. Be referred to another infusion therapy provider in the event you are denied services for any reason and receive oral and written explanation of the reasons for such denial. A minimum of two weeks prior notice will be given in the event of termination of services.
20. Be informed of organizational ownership and control as well as any relationships the organization has that may profit the organization when it makes referrals.
21. Be admitted for services only if ARJ has the ability to provide safe, professional care at the level of intensity needed.
22. Reasonable continuity of care.
23. Be advised in advance of the disciplines that will furnish care and the frequency of visits proposed to be furnished.
24. Be free from verbal, physical, and psychological abuse.
25. Receive products and services in a timely manner and in accordance with ARJ policy.

As a patient, you have the responsibility to:

1. Remain under a physician’s care while receiving services.
2. Provide ARJ with a complete and accurate health history.
3. Accept the consequences for any refusal of treatment or choice of non-compliance.
4. Sign the required consents and releases for insurance billing, and ask questions about documents and forms not understood.
5. Provide ARJ with all requested insurance and financial records.
6. Participate in your plan of care, and report any change in your health status.
7. Treat ARJ personnel with respect and consideration.
8. Advise your physician or treatment center of any problems or dissatisfaction with our care.
9. Notify ARJ if you are unable to keep appointment.
10. Provide ARJ with any Advance Directives you have formulated.
11. Call ARJ to report any emergencies, admissions to hospitals, or other facilities.
12. Pay any invoices as agreed upon and identify the need for financial assistance.