About PromptCare

• Pay online: click on the Pay My Bill button on this webpage
• Pay by phone: 866-776-6782
• Mail your payment directly to:

The PromptCare Companies
PO Box 829795
Philadelphia, PA 19782-9795

It’s important you keep PromptCare informed of any changes to your insurance. Please call 866-776-6782 to inform us of any insurance changes.

If you are experiencing a side effect or adverse reaction, please call your PromptCare pharmacy or your prescriber. If the event is serious or life-threatening, please go to the nearest emergency room or call 911.

If a medication we’ve dispensed has been recalled, PromptCare will contact you. It’s important you keep your contact information updated with PromptCare so you can be easily and quickly reached if there is a recall.

Sometimes, prior approval (or authorization) from your health insurer may be required before you can receive service or fill a prescription through PromptCare. Our skilled intake teams will work with your doctor and insurance provider to get prior authorization and keep you informed.

PromptCare works as quickly as possible to get prior authorization, gathering all the necessary documents and information your insurance company needs. Once you’re approved, our team will contact you to schedule your PromptCare service or delivery. If your request is denied, we’ll help you weigh your options and take the next steps.

Our business hours are 8:30 a.m. to 5:00 p.m., EST. Our nurses and pharmacists are available 24/7 to handle all questions or emergencies. Call 866-776-6782 to speak with a care team member.

Yes, we offer language assistance services. Learn more.

The easiest way to connect with PromptCare is to call your enteral line or assigned customer service representative directly.

• Pay online: click on the Pay My Bill button at the top of this page
• Pay by phone:
  PromptCare: 877-789-7561
  HomeTown Oxygen: 877-789-1527
• Mail your payment directly to:
  The PromptCare Companies
  PO Box 829795
  Philadelphia, PA 19782-9795

Yes, we offer language assistance services. Learn more.

PromptCare provides high-tech respiratory equipment and care from nearly 30 locations throughout the U.S.

PromptCare’s specialty pharmacy offers nationwide care and coverage to support patients anywhere in the U.S. We also offer convenient infusion centers for patients in certain areas.

View our list of convenient locations.

Yes. Our experienced Intake Specialists oversee the benefits review process from start to finish, including prior authorization, quick response time on new patient referrals, and verification that benefit claims are paid at the contracted rate.