Provider Frequently Asked Questions
Which insurance plans does ARJ accept?
ARJ accepts most major health plans. We’re committed to partnering with your patient’s insurance provider to deliver the highest quality, most cost-effective services available in-plan. For further information, contact an ARJ reimbursement specialist at 866-451-8804.
How do I request a refill?
ARJ makes it easy to request a refill for any patient:
- By phone: 866-451-8804
- Over Email: firstname.lastname@example.org
- Via fax: 877-451-8955
Can I submit new patient enrollment prescriptions electronically?
Yes. ARJ Infusion Services offers referring providers new patient enrollment options that are HIPAA-compliant and easy to complete electronically.
Does ARJ provide assistance with prior benefits authorization and reimbursement?
Yes. Experienced ARJ intake specialists handle the benefits review process from start to finish.
Our intake specialists complete prior authorization paperwork, guarantee a two-hour response time on new patient referrals, verify benefit claims are paid at the contracted rate, and more.
Our areas of expertise include:
- Hemophilia and bleeding disorders
- Autoimmune deficiencies
- Gastroenterology (GI)
- Inflammatory disorders
- IVIg and SCIg infusion treatment
- Specialty pediatric nursing
- And more
How do patients receive medication from ARJ Infusion Services?
ARJ provides convenient nationwide delivery of medications and supplies. We ship directly to the patient’s home, site of care, or other desired location, and verify each refill before shipment.
My patient has never injected medication before. Will ARJ teach them how?
Yes. Our specially-trained nurses work directly with your patient and their caregivers to provide self-infusion training and resources, including information on how to store, administer, and dispose of drugs and supplies.
How are deliveries tracked?
ARJ does not auto-ship medication. A care team representative will always call your patient to confirm a refill prior to shipment. For your convenience and assurance, ARJ logistic specialists track every shipment of the patient’s medication and supplies, door-to-door.
Can patients fill other prescriptions with ARJ?
ARJ only provides specialty infusion medications dispensed and filled by our pharmacists.
What do I do if I have questions regarding my patient’s care?
Our nurses and pharmacists are on-call 24 hours a day, seven days a week to address urgent questions, concerns and emergencies to current patients.
To find information on your patient’s care, request-for-refill status or medication orders—email email@example.com or call 866-451-8804 and ask to speak to a pharmacist.
What if my patient is not interested in at-home infusion?
ARJ owns and operates six family-oriented private infusion suites with locations across the Midwest. The infusion suites are open for morning, evening and weekend appointments. Your patient can make an appointment at one of our infusion suites by calling 866-451-8804.
Where are ARJ pharmacies and nursing offices located?
ARJ has locations across the Midwest and provides specialty pharmacy services nationwide.
Does ARJ measure patient outcomes for providers?
Yes, we do. Our visual, analytics dashboard ARJ DiscoveryCare® will be available Fall 2019.
ARJ’s DiscoveryCare® is a data-driven, analytic dashboard for providers and pharmaceutical manufacturers. The dashboard provides a variety of custom information, including clinical outcomes, industry benchmarks, disease-specific assessment tools, drug utilization, and patient care reports.
We believe in the importance of measuring, reporting on, and comparing healthcare outcomes in order to:
- Reveal instances in which interventions could improve care
- Identify variations of care
- Provide evidence on which drugs or therapy work best for certain types of patients under certain circumstances
- Compare the effectiveness of various treatments and procedures
Is Site of Care infusion therapy safe and beneficial for my patient?
Site of Care infusion therapy is extremely safe and offers a variety of benefits for patients with rare and chronic conditions.
ARJ has been providing specialty infusion care for 20 years, and our team of specialty-trained nurses and pharmacists are experts at administering and monitoring complex infusion therapies for children and adults.
We provide the support and resources necessary to ensure:
- Utilization oversight for thorough medication distribution
- Manufacturers follow medication procurement guidelines
- Self-infusion education and training for patients and caretakers
In 2017, more than 95% of ARJ patients avoided unnecessary hospital admissions because ARJ clinicians intervened to prevent harmful drug reactions, and less than 1% reported vascular infections.
Can ARJ draw labs while infusing the patient?
Yes, our in-home nursing services include lab draws and IV catheter care. For more information about these services, call 866-451-8804 and ask for an ARJ nurse.
How does ARJ measure your provider satisfaction?
ARJ’s Performance Improvement Program conducts an annual Referral Satisfaction Survey designed to assess providers’ overall satisfaction with ARJs clinical care, communication, and processes.
How does ARJ assess clinical quality performance and operational standards?
We demonstrate the highest level of commitment to quality healthcare, performance and standards through our Community Health Accreditation Partner (CHAP) and URAC accreditation.
Reaching and maintaining these standards validates our comprehensive commitment to quality care, improved processes, and better patient outcomes.
In 2017, ARJ ranked in the top 10% of in-home infusion care nationwide.
What does an ARJ patient engagement coordinator do?
Every ARJ patient is partnered with a dedicated patient engagement coordinator to assist with the day-to-day aspects of managing his or her healthcare. The representative assists in establishing eligibility for financial assistance and co-pay programs, as well as monitors therapy adherence throughout the course of treatment.
What if my patient does not have insurance or cannot afford copays or premium?
An ARJ Patient Engagement Coordinator may be able to help secure financial assistance for your patient.
Call us at 866-451-8804 or visit our Resources page to learn how we can help.
Is ARJ Infusion Services a woman-owned business?
Yes, ARJ has been recognized as a leading woman-owned organization in the region for two decades.